Q: How do I bypass my water softener?
A: Think of a bypass as looking like the letter H. There are valves on the inlet and outlet side of the pipe as well as a valve in between the inlet and outlet pipes.
• While looking at your Kinetico water softener, there are pipes going in and out of the unit. Each of those pipes has a valve attached to them. These valves need to be turned off by turning the valves to the right to close or if you have a ball valve, then turn the handle a 1/4 turn so the handle is not parallel with the piping. There is a center valve somewhere in between the inlet/outlet piping. This valve needs to be opened so water can still flow throughout the home.
Q: How do I manually regenerate my water softener?
A: A Kinetico water softener from time to time will need to be manually regenerated when if it runs out of salt. Looking at the Kinetico Water Softener, there is a plastic cap on the valve. The plastic cap has a Phillips screw in the center. Using a #2 Phillips head screwdriver, push down on the screw about an 1/8th of an inch. While pressing down, turn the screw slowly clockwise until year hear water running. Once you hear water running, the Kinetico water softener was put into a manual regeneration. This process needs to be repeated in about 3 hours to regenerate the other softening tank online with soft water.
Q: How do I change my whole house sediment pre-filter?
A: Visit our how to change a sediment pre-filter page on this topic.
Q: When should I re-fill my salt tank with salt?
A: It is recommended to let the salt in your salt tank go down until water can be seen then refill the salt tank to the top.
• When salt tanks are continually topped off with salt, there is a chance the salt can bridge together or become one solid chunk of salt. This is more prevalent in rooms/areas where the salt tank is with the furnace and water heaters together.
• Homeowners who do not use a lot of water or leave their home for the winter should fill their salt tanks 1/2 way. The longer salt sits in a salt tank, the more likely the salt will bridge together.
Q: What type of salt should I use in my Kinetico water softener?
A: It is recommend to use pellet grade salt in your Kinetico water softener. This type of salt is 99.8% soluble (clean) and lacks impurities other types of salt (solar salt, rock salt and block salt) have meaning you won’t need to clean your salt tank.
Q: The salt in my tank has formed on large chunk of salt. What do I do?
A: When this happens to the salt in your tank, it is called “bridging.” When salt bridges it solidifies and creates one large chuck of salt. This can result from continually topping off the salt in the salt tank, high humidity or low salt consumption. A salt bridge requires removing the salt in the salt tank and adding new salt. We recommend adding 1 bag of salt to the salt tank to make sure the problem is resolved. If the water softener does not produce soft water after this procedure, contact us and we will assist you.
Q: How often should I change my Kinetico Drinking Water filters?
A: The Kinetico drinking water system filters are changed every 500 gallons of water used. The system has a metering technology that keeps track of the amount of water being made. When the meter hits 500 gallons of water, the system will slowly shut down and the water will trickle out of the faucet.
• Some units have a PureMometer filter life indicator. The meter shows how much of the 500 gallons of water is left for use. Next to the PureMometer is are rows of dots and as water is used, the PureMometer will drop down. When it hits one dot, then it is getting close to change the filters.
• If the filters haven’t been changed in over 18 months, contact us so we can discuss with you your Kinetico Drinking Water System.
Q: Which of the 3 filters do I change on my Kinetico K5 Drinking Water System?
A: The Kinetico drinking water systems do have 3 filters and it can be confusing. The pre-filter (yellow or purple colored) and post-filter (orange colored) would need to be changed. These are the two outside filters. The middle filter, the membrane, is changed every 7-10 years. The way to tell if your membrane needs to be changed it to bring a sample of the r/o water and tap water to our office for us to determine the longevity of the membrane. Some K5 systems have 2 auxiliary ports where extra filters can be added. If you have a system using one or two auxiliary port, then you will need those specific filters too.
Q: When do I change the middle filter, the membrane?
A: Each time the filters are changed, we need a water sample from the Kinetico Drinking Water System and a sample from the tap water. We compare the two samples of water by testing for Total Dissolved Solids (TDS) and this will tell us if the membrane filter needs to be changed. If a Huemann Water employee changes drinking water filters, we will test for TDS. If you change your filters, then a sample of water should be brought to our office for testing.
Q: Why does it seem I only get about a glass of water from my faucet?
A: This could be one of two issues. The Kinetico filters may need to be changed or the storage tank could be water logged.
• To check if your storage tank is water logged, turn on the drinking water faucet and run the water until the water stops. Leaving the faucet turned on, lift the storage tank to see how heavy the tank is. If the storage tank is heavy, then the storage tank is water logged. Contact us to discuss getting the excess water out of your storage tank.